1. Entry Questions
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Were my entries received?
How can I prove I have entered on-line?
Can I view my entries after I have entered?
Can I change my entries after they have been submitted?
Are there any restrictions on shows using OZentries?
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2. Entry Form Questions
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What details do I need to enter my dog at a show?
How does the OZentries pre-fill process work?
What happens if I select a class not being held at one of my selected shows?
Can I accidently enter a show twice (or more)?
What happens if my dog is too old for a selected age class?
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3. Payment & Security Questions
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How is payment made for my entries?
Can I change my payment amount?
Are my credit card details safe?
Who is OZentries?
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4. Technical Questions
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What Web Browsers can I use?
Do I need to enable Javascript?
Will pop-up and ad blockers affect my on-line entries?
Will my Firewall settings cause problems?
Will my anti-virus software cause problems?
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Entry Questions
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Were my entries received?
This is the most common question we are asked. The simple answer is once you have submitted your entries and received a receipt number, your entries are confirmed as received and your receipt page is proof of receipt. We also provide a facility for you to do an on-line check of entries submitted by you. Just click on "Verify Entries" from the menu above and where requested you can verify payments you have made or verify entries submitted (you will need to register and use your password to verify entries). Please do not contact OZentries separately for verification without first following this process.
How can I prove I have entered on-line?
On completion of your entries and payment we provide a summary page showing all exhibits entered, the claqss entered and at which shows. You should print this page as proof of your entries. A summary email receipt is also forwarded to the email address entered on the exhibitor and payment page.
Can I view my entries after I have entered?
The "Verify Entries" page accessed from the main OZentries menu will allow exhibitors to do the following using the email address that they used when entering on-line:
1) Verify Payment (no password required) - this allows exhibitors to quickly determine if a payment has been received by OZentries.
2) Verify Entries - this is a password protected facility provided to determine which shows, exhibits and classes an exhibitor has entered within the last 60 days.
3) Register - this enables exhibitors to register for their own password to allow them to use the "Verify Entries" service. All passwords are returned to the exhibitor's email address.
Can I change my entries after they have been submitted?
Once on-line entries have been submitted you can only change an exhibit's class, name (e.g. add a title) or owner details through OZentries, and this must be submitted prior to the advertised closing date of the show. To do this you will need to go to the "Entry Changes" page accessed from the main OZentries menu and submit a request on the form provided. Any other changes, additions, cancellations or withdrawals, etc., must be done in the normal way through the show secretary.
Are there any restrictions on shows using OZentries?
We do not palce any restriction on shows wishing to use our service - we encourage shows all over Australia to use the service. We do ask that each show prominently displays our "on-line entries available" logo on their published show schedule to advertise to exhibitors that the show is taking on-line entries.
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Entry Form Questions
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What details do I need to enter my dog at a show?
You need to enter on-line all the same details that you would normally have entered on to a paper entry form. Our entry program validates that all required details are entered and as far as possible that the details entered are in the correct format.
How does the OZentries pre-fill process work?
If you have used OZentries to enter on-line previouslt then your exhibit's details will be stored in our database. All you need to do is enter your exhibit's registration number and click on "Go" and that exhibit details will be retrieved and pre-filled on the entry form. If oyu have not entered that exhibit on-line before then you need to fill in the details, but they will be saved for next tme you enter. If you wish to make any corrections or changes (e.g. add a title or change of owner), simply make that change once and the details will be saved for next time you enter.
What happens if I select a class not being held at one of my selected shows?
Where a selected class is not offered at a show that entry will not be accepted e.g. you have selected a sweepstakes class at two shows and sweepstakes are only held at one of the shows, and in this case only one sweepstakes entry is accepted and displayed.
Can I accidently enter a show twice (or more)?
If you attempt to enter the same exhibit in the same class at the same show where you have previously entered, that entry will not be accepted and you will receive a message advising you of this at the tiem of attempting the duplicate entry. However if a duplicate is submitted in a different class then that entry will be accepted but a warning will be displayed in the "exhibits entered" list advising you of the existing class or classes entered (you can then delete this entry if needed).
What happens if my dog is too old for a selected age class?
If an entry is attempted for an ineligible age class i.e. where your exhibit's age (as calculated from the date of birth) is outside the limits for a selected class at the date of the show, that entry will not be accepted and you will receive a message advising you of this.
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Payment & Security Questions
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How is payment made for my entries?
Payment for on-line entries can only be made by credit card - Visa or Mastercard only. All credit card payments are processed immediately via our on-line banking gateway and exhibitors will be advised straight away if details have been entered incorrectly or payment has failed for any reason.
Can I change my payment amount?
No. The payment amount is calculated by our entry form program (inclusive of fees and charges) and cannot be changed. As each show has a different entry fee structure, the automated calculation of all fees payable ensures that the correct payment is made each time you use the service.
Are my credit card details safe?
Our SSL secure server provides 128 bit encryption to ensure protection of your credit card details. When moving from the entry form pages to the exhibitor and payment detail pages you may receive a message advising that you are about to view pages over a secure connection. Please accept this message and proceed confidently knowing that your data is being protected. Alternatively (and as well) you should also see a "secure lock" in the bottom status bar of your browser window. Please note that we do not store any credit card details.
Who is OZentries?
OZentries is a registered Australian business (ABN 28 623 220 906) and can be accessed at both www.ozentries.com.au and www.ozentries.com. On-line dog show entries provided by OZentries have been successfully operating since late 2004.
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Technical Questions
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What Web Browsers can I use?
On-line entries has been developed to work with virtually all web browsers, and has been tested using the latest versions of the most common web browsers being Internet Explorer, Mozilla Firefox, Opera and Safari. However each of these browsers have settings that must be enabled for on-line entries to work correctly, and these settings are usually the default settings used when the browser is installed. Additionally there are known security issues surrounding the use of older versions of some web browsers, therefore if you do not use the latest version of your favourite web browser, we recommend that you upgrade to the latest version to provide the best level of security for your on-line entries transaction.
Do I need to enable Javascript?
The program that validates the data enterd to the on-line entry form uses javascript which is one of the most popular "client side" web scripting languages. While most web browsers are pre-configured to allow javascript (particularly later versions) there may be some cases where this has been excluded from your web browser. Consequently you will have problems with the on-line entry process. If this is the case you must go to Tools >>> Internet Options >>> Security and also Tools >>> Internet Options >>> Advanced (Internet Explorer) and ensure that all references to java and javascript are enabled.
Will pop-up and ad blockers affect my on-line entries?
For security and validation reasons the on-line entry form is presented to exhibitors in a pop-up window. In some cases this may conflict with how you have set up your browser settings or 3rd party software for ad and pop-up blocking. You should be able to adjust your settings so that unwanted and unrequested pop-ups are killed but requested ones (i.e. the on-line entry form) remain unaffected. Your "systray" in the bottom right corner of your screen will usually display an icon for any 3rd party software running for this purpose.
Will my Firewall settings cause problems?
If you use a firewall (either through Windows XP or Vista or 3rd party software), it may in some cases be set to disable pop-ups. This should be checked to ensure it is not set to disable requested pop-ups. You should also ensure that ozentries.com or ozentries.com.au has not been accidently added to any banned sites list.
Will my anti-virus software cause problems?
If you use anti-virus software (as you should) or any other security software, check the settings to ensure that nothing legitimate as described in these FAQ's is being blocked.
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